ComfyZen Ergonomic Office Chair

Shipping Policy

Fast and Free Delivery Across North America!

We take pride in our swift delivery services, ensuring you receive your order promptly.

For Greater Vancouver Residents: We utilize local couriers, ensuring swift delivery within the greater Vancouver area for a rapid arrival of your order.

Shipping Within Canada: For locations outside the Greater Vancouver area, we ship via CANPAR, providing a tracking number typically within 24 hours of your order.

Free Shipping Everywhere: All items on our website come with free shipping across Canada and United States.

Estimated Shipping Times: Lower Mainland BC: 1-3 business days Within BC: 2-4 business days Alberta: 3-4 business days Saskatchewan & Manitoba: 4-5 business days Ontario: 5-7 business days Quebec: 6-8 business days Eastern Canada: 5-10 business days Yukon Territories, Prairies & Maritimes: Orders from these areas undergo review, potentially affecting shipping times.

Note: These shipping times commence upon dispatch from our warehouse and do not account for unforeseen circumstances.

Holiday Shipping Times: During the holiday season, increased order volumes may lead to extended warehouse processing times. Additionally, shipping carriers across the board are experiencing higher package volumes, potentially resulting in longer shipping times.

Important Note: It's common for our shipments to arrive separately. If you notice missing items from your order, don't worry. There's typically a 1-2 business day delay until the subsequent tracking number is provided.

Customer Product Delivery Guide

Your satisfaction with our products is our priority at Hyggeful. To ensure a smooth experience upon product delivery, please adhere to the following guidelines:

• Thorough Inspection: Upon receipt of your package, kindly inspect all items to confirm their completeness and ensure they arrive without any damages.

• Reporting Defects or Missing Parts: If you identify any defects or missing components, please promptly contact our Customer Service Team within 30 days from the delivery date. This ensures eligibility for complimentary return shipping and replacement.

• Preservation of Product Packaging: We recommend retaining all product packaging until the conclusion of the trial period. This aids in facilitating any potential return requests.

Note: For any concerns regarding delayed deliveries beyond the estimated timeframe, please get in touch with our customer service team promptly. Claims made after 30 days from the delivery period will not be considered valid.

Note: Kindly note that the warranty coverage exclusively applies to products purchased directly from Hyggeful.

These guidelines are designed to streamline your experience and ensure efficient support should any issues arise. If you require further assistance or have additional queries, our Customer Service Team is always ready to assist you.

For returns and refunds, please check page below:

https://hyggeful.com/pages/returns-refunds